Neon Heist: Getaway Arcade · Support

Last updated: October 22, 2026

Neon Heist is made by Emerge Labs LLC. If something's wrong, or you just want to say hi, we read every message.

Contact us

Tell us your device model, iOS version, and the game version (Settings → About in the game), and what happened. We usually reply within two business days.

Common questions

My purchase didn't show up. Open the game's Shop and tap Restore Purchases. Purchases are tied to your Apple ID, so make sure you're signed in with the same one you bought with. If it still doesn't appear, email us with your App Store receipt and we'll sort it out.

I want a refund. Refunds for App Store purchases are handled by Apple. Go to reportaproblem.apple.com, sign in with your Apple ID, and choose the purchase.

How do I cancel the Syndicate subscription? Open iOS Settings → your name → Subscriptions, choose Neon Heist, and tap Cancel. You keep the benefits until the end of the paid period.

I lost my progress. Progress is stored on your device and backed up with your iPhone's iCloud backup. Restoring your iPhone from a backup restores the game. We can't rebuild progress on our side because the game has no accounts and we don't collect it.

Co-op invites aren't arriving. Both phones need Game Center turned on (iOS Settings → Game Center), the same version of Neon Heist, and a working internet connection. Wi-Fi is the most reliable.

The game feels slow or stutters. Close other apps, make sure Low Power Mode is off, and restart the game. On older iPhones, turning off Reduce Motion in the game's Settings can help.

How do I turn off analytics? Settings → Share anonymous usage data in the game. See the Privacy Policy.

Report a bug

Email the steps that trigger it and a screenshot or screen recording if you can. The more exact the steps, the faster we fix it.

Legal

Support: hello@getemergeapp.com